We must be notified within 14 days after receiving your item.
Items must be returned in original condition and original packaging.
Original shipping charges will not be refunded.
We are not responsible for any return shipping charges.
Exchanges are considered new orders and must be placed through our website.
Refunds will NOT be given for altered or used items, any items not in original packaging and returns shipped without an approved RMA.
-If you received the wrong item or the item is defective/damaged we will exchange it for you at no charge or refund your payment if the item is not available. Please note we MUST be notified within 5 days! Any requests after 5 days will be refused so please inspect your order immediately after receiving it.
-In order to file a claim we require pictures clearly showing what was shipped, and for damaged items we also require pictures of both the damaged box & damage to the product. Please attach these images to the original order email you received from us and reply back. If your order was delivered via freight company then we recommend that you inspect your product before the driver leaves. If that’s not possible and there is visible damage to the box you MUST write “package damaged” on the paperwork.
-To request a return please email us: info@shopjuelzjems.com and provide your contact information, order number and a brief description as to why you are dissatisfied with your product. If your order contains multiple items please make sure to let us know which items you would like to return. Once we receive your request we will respond with return instructions within 1-3 business days. We strongly recommend when you return your package that you email us the tracking number as we are not responsible for lost packages.
*UPDATE: WE NO LONGER DELIVER TO THE ARTS GARDEN, INDIANAPOLIS. UNLESS THE PICKUP IS RIGHT AFTER THE CEREMONY: THERE IS NO LONGER A WAY TO PICKUP AT NIGHT LOGISTICALLY*
By renting our product you agree to these terms and conditions:
Disclaimer: By renting our floral arrangements you understand that though some of these flowers look real, and are named after real flowers, some of them are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to.
If on a Payment Plan:
Balance due must be paid in full at least 30 days prior to the wedding/event. If payment of balance due is not made, flowers and decor will not be ordered, and this contract will be closed at the determination of Juelz Jems LLC. If Juelz Jems LLC determines the contract can still be fulfilled after this date and you wishes to continue the contract, there will be a 10% fee added to the balance due and an additional 10% fee for each 7 days that the balance is late. Any extraordinary costs incurred due to the late payment will be passed on to you.
Additions less than 30 days prior to the wedding or event, will be accepted up to 7 days prior to the wedding/event and must be paid within 24 hours. No guarantee is given that the same flowers will be available and pricing will be determined according to what is available. Color and style will be matched as closely as possible.
Substitutions: Juelz Jems LLC reserves the right to make substitutions in the event the flowers or decor received are not of the quality suitable to wedding or event. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used. Juelz Jems LLC will inform you if a dyed flower is being used and will not be held liable for staining to any garments due to their usage.
Terms: At the time of the initial retainer, adjustments can still be made to the invoice. Large additions and subtractions are accepted up until the balance is paid in full. There is a guaranteed minimum payment of 85% of the original proposal. Any liability on the part of Juelz Jems LLC is limited to the full refund of monies paid minus the retainer fee.
Due to fluctuating flower prices, price increases may occur and will be passed onto the customer if their rental includes fresh flowers. The customer will be notified as soon as Juelz Jems LLC is made aware of these increases. Juelz Jems LLC will send the customer an invoice for the additional cost, to be paid within 30 days of the event.
Price is for 1 setup/location only. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. If you need any item moved from the ceremony, to the reception, or anywhere else. An additional moving and setup fee will be required. Our arches, arbors, pillars, and backdrops are very large and do not fit through normal doorways. They have to be dissembled, which will require our movers and/or florist to remove the florals, dissemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items. This is due to insurance reasons, which will not cover anyone outside our team to handle our items.
Please be sure to check with your venue to confirm our rentals will fit in the desired space.
All orders include delivery, setup, and pickup, with a pickup time of no later than 10:00 PM, and delivery within 15 miles of our warehouse. Pickups past 10pm will incur an additional fee. The delivery cost for orders outside of 15 miles is typically a dollar a mile, but will be determined based off of location and whether or not it involves setup from our movers and/or florist. Please email us and we can give you a quote for this price based off these two factors.
Any pickups past 10PM are subject to a late night pickup fee, which can be found below.
10:30PM charge of $50
11PM charge of of $100
11:30pm charge of $150
12AM charge of $200
12:30am charge of $250
1AM charge of $300
Product Handling: No rentals can be left outside overnight, including the altars, arches, or backdrops of any kind, as well as all floral arrangements. The arches cannot be in the rain due to damage. If there is rain coming and the arch is outside we will come get the arch early. No one is allowed to transport, take-down, or move our product without prior written approval.
Any damage incurred to our product beyond natural wear while renting our items will be charged to your card in the amount of 2 times the rental price of the item. If an item is not returned within the rental agreement period of time, you will be charged 4 times the rental cost of the item and will be allowed to keep the item. Your credit card information is safely stored and will be deleted once the items are returned.
All décor must be communicated to Juelz Jems LLC to preserve the consistency of wedding/event. Any décor for the wedding/event not provided by Juelz Jems LLC is not guaranteed by Juelz Jems LLC rentals even in cases where Juelz Jems LLC items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and Juelz Jems LLC will be blameless.
Venue and Location Limitations: Juelz Jems LLC is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer; Juelz Jems LLC will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Juelz Jems LLC.
Cancellations: We require a 90 day cancellation notice, otherwise your retainer cannot be partially refunded. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of your wedding/event, we will move your retainer free of charge to another date.
Retainers will not be refunded in full, they will exclude the payment processing fees, as well as any time we spent in communication with you, the time spent forming this proposal, any time spent working on your event preparations, fees charged by our banking institution for refunds, and may include the fees associated with us making this available online for you to rent online.
Juelz Jems LLC reserves the right to cancel this contract if at any time. Juelz Jems LLC feels that the obligations cannot be met Juelz Jems LLC will credit the amount paid, minus any actual costs incurred up to that point Juelz Jems LLC informs you.
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
